Industry Expertise

The biggest challenges for insurers in the policy area today are modernizing legacy IT - replacing old systems - and creating a better customer experience. Customers expect their concerns to be addressed quickly. That's why it's important to digitize customer communications, introduce self-service, and automate customer management processes wherever possible.

Some of our consultants have learned the insurance business from the ground up. We understand the power of process automation and modern applications, as well as the challenges of running an insurance business.

In today's sales environment, a consistent focus on the end customer is essential. We can help you take the right steps to achieve customer centricity. We help you better understand your hybrid customers and work with you in workshops to create personas and customer journeys.

Insurance sales increasingly rely on omnichannel capabilities. Our consultants understand the challenges of traditional sales and have experience in designing and implementing fully digital application processes as well as dark processing. As a result, we can help your team make your sales operations more sustainable.

Digitization is also becoming increasingly important in the area of claims and benefits. For example, claims processes can be digitized and largely automated through the use of artificial intelligence in invoice recognition. Simple claims processes can now be handled largely in the background. We can help you design and implement such digitization and automation initiatives.

The healthcare industry faces profound challenges: the digitisation of processes, increasing regulatory requirements, a shortage of skilled workers, and cost pressure all demand innovative solutions. We support hospitals, hospital networks, and healthcare providers in optimising their processes and improving patient care through modern technologies.

Modernising outdated IT systems is one of the biggest challenges for the healthcare industry. We help you replace legacy systems and introduce interoperable platforms that enable seamless communication between various systems and stakeholders in healthcare.

Additionally, we assist you in the implementation of Microsoft 365 and Windows 11, as well as the deployment of modern service management processes. Our focus is on solutions that make IT-supported workflows more efficient and support hospitals in the digital transformation of their infrastructure. We place special emphasis on data protection and IT security to safeguard sensitive patient data.

A key goal is the optimisation of patient management – from appointment scheduling to discharge. Digital patient records, automated workflows, and system networking help accelerate treatment processes and improve care.

We guide you in the introduction and optimisation of hospital information systems (HIS) as well as the implementation of digital patient portals and self-service options, which relieve both patients and hospital staff.

The automation of administrative processes can significantly alleviate the burden on hospitals. AI-supported solutions allow for more efficient documentation and billing verification, reducing the time spent on routine tasks. For example, doctor's letters can be automatically generated, diagnostic data processed more quickly, and billing checks done more intelligently.

We help you develop and successfully implement appropriate digital strategies, with practical solutions that create measurable relief for your medical and administrative staff.